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Shipping & Returns

Returns Policy

100% Satisfaction Guarantee 

We offer a 100% satisfaction guarantee!
If you are dissatisfied in any way with any Bamboo Bubby products within the first 30 days of your purchase we will refund the purchase price or exchange the product for you, no questions asked!

Please contact us first and we will send you our return address and an email to print and send along with the product. We will refund your purchase price and any taxes paid, but we are not able to refund shipping fees.

Refunds and exchanges will take up to 14 days to process and will only be accepted within 30 days of the shipping date.

We cannot accept returns on sale items, so please feel free to contact us with any questions about sale items before making your purchase.



We ship orders daily in Australia either via Courier or Australia Post (depending on your location).

Shipping & handling rates for orders under $100 Australia-wide are a flat rate $10.


Exma, Exema, Ezcema Products - International Shipping

Exma, exema or ezcema products from Bamboo Bubby can be shipped to virtually any address in the world. 

When you place an order, we will estimate shipping costs for you depending on your location.
All orders shipped to locations outside of Australia usually take between 7-10 working days for delivery and you will be emailed a shipping email with a tracking number when your order is shipped.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. Sometimes shipping calculators for heavier items can be inaccurate. If you feel the shipping quote provided during the order process isn't correct, please email info@bamboobubby.com.au and we're always happy to help work this out for you.